Introduction
CLF Coaching and Consultancy is dedicated to protecting your privacy. This policy explains how we collect, use, store, and protect any personal data you provide to us through email, questionnaires, calls, and video recordings. Your privacy and data security are of the utmost importance to us.
1. Who We Are
CLF Coaching and Consultancy is operated by a sole trader providing communications coaching services. For further information, visit our ‘get in touch’ page.
2. Data We Collect
We collect and process the following types of personal data:
- Contact Information: Name, email address, and phone number.
- Professional Information: Job title, company name, and related professional background.
- Responses: Information provided through questionnaires and forms.
- Session Notes: Details discussed during coaching sessions and briefing calls.
- Video Recordings: Videos of practical exercises recorded for feedback purposes.
3. How We Collect Personal Data
Your data is collected through:
- Direct Communications: Email correspondence and phone or video calls.
- Forms and Questionnaires: Completed and shared through secure means.
- Video Sessions: Recorded practical exercises for coaching feedback.
4. How We Use Your Personal Data
We process your data to:
- Provide personalised coaching services.
- Communicate and share feedback, resources, and session updates.
- Manage business records and scheduling.
- Improve our services through analysis and feedback.
5. Legal Basis for Processing
The legal bases for processing your personal data include:
- Consent: Your permission for processing data for specific services.
- Contractual Necessity: Processing to fulfil our coaching obligations.
- Legitimate Interests: For the operation and improvement of our services.
6. Data Security Measures
We take data security seriously and ensure:
- Secure Storage: Data is kept on a password-protected computer.
- Controlled Access: Only authorised personnel have access.
- Video Sharing: Video recordings are shared through WeTransfer and are transmitted securely and stored on password-protected devices.
7. Data Retention
We retain your personal data for as long as it is necessary to:
- Deliver coaching services.
- Comply with legal and regulatory requirements.
- Address any disputes or enforce contracts.
Video recordings will be retained only as long as needed for feedback purposes and while working together. They will then be deleted unless otherwise agreed.
8. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data when it is no longer needed.
- Restriction: Request limited processing of your data.
- Objection: Object to processing in certain circumstances.
To exercise any of these rights, please contact us at Charlotte@charlottelomasfarley.com
We do not share personal data with third parties unless:
- Legally required to do so.
- Necessary for service delivery (e.g. sharing video files securely through WeTransfer).
10. Cookies and Website Data
Our website may use cookies for functional and analytical purposes. These do not collect personal data directly identifying you unless consent is given.
11. Updates to This Policy
We may update this privacy policy from time to time. Changes will be posted on our website, and the latest version will be available at all times.
12. Contact Information
If you have any questions, concerns, or would like to exercise your rights, please contact:
- Email: Charlotte@charlottelomasfarley.com
- Phone: 07843078922
Last Updated: November 2024